FAQ

Yes, there is usually a limit on the number of miles you can drive per day or per rental period. The mileage limit varies depending on the type of rental car and the rental location. If you exceed the mileage limit, you may be charged an additional fee. It is important to check the rental agreement or ask our staff about the mileage limit before renting a car. If you need to travel a long distance, we can suggest options for you to consider, such as renting a car with unlimited mileage or purchasing additional mileage upfront.

Yes, our car rental company, Sial Travel and Tours, offers one-way rentals that allow you to pick up the car at one location and drop it off at another. This service is available for your convenience, especially when you are traveling long distances and need to return the car to a different location. However, please note that there may be an additional fee for this service. The fee depends on the distance between the two locations, the type of car you rent, and other factors. Our customer service representatives will be happy to provide you with more details about the one-way rental fee and any other information you need.

If you return the car late, you may be charged a late fee. The amount of the fee will vary depending on the rental company and how late you return the car.

If you get into an accident with the rental car, you should immediately contact the rental company and follow their instructions. You may also need to file a police report and contact your insurance company.

To rent a car from Sial Travel and Tours, you will need the following:

1. A valid driver's license: You must have a valid driver's license that is recognized in the country where you plan to rent the car. The license should also be in good standing, with no recent suspensions, revocations or cancellations.

2. Guarantee check: You will be required to provide a guarantee check for the rental period. The amount of the check will depend on the type of car you are renting, the rental duration, and the terms and conditions of the rental agreement.

3. Guarantor: You may also be required to have a guarantor who can vouch for you in case of any issues during the rental period. The guarantor should be someone who is financially stable and has a good credit score.

In addition to these requirements, there may be other terms and conditions that you need to fulfill before you can rent a car from Sial Travel and Tours. It is always a good idea to read the rental agreement carefully and ask any questions you may have before signing it.

Yes, you can hire a car with a driver from our car rental company. This option is particularly useful for those who prefer not to drive themselves or for those who want to travel in comfort without worrying about directions, traffic, and parking.

However, please note that there may be an additional fee for each additional driver. The cost will depend on the rental car's type and the length of the rental period. If you require a driver, please let us know at the time of booking, and we'll be happy to provide you with a quote for this service.

The renter should change the Mobil oil after running 3000/Km. It is important to keep the engine oil clean and fresh for optimal performance and to avoid any potential damage to the engine. We recommend that renters regularly check the oil level and condition throughout the rental period and follow the manufacturer's recommendations for oil changes. In case of any concerns or questions regarding the car's maintenance, please do not hesitate to contact our customer service team.

The driver duty timings are 10 hours. After that, Rs.150/hour will be charged as overtime. We recommend our customers to plan their trips accordingly to avoid any inconvenience.

For lodging and boarding, we charge Rs.1500/- for driver's overnight allowances. This fee ensures that our drivers have a comfortable stay and can rest well to ensure a safe and smooth journey for our valued customers. We believe in providing quality service and taking care of our drivers as well as our customers, and this includes making sure that our drivers have a good night's sleep when required. Please feel free to contact us if you have any further questions or concerns.

No, the company car provided by Sial Travel and Tours is strictly prohibited to be used for any illegal or unethical activities by the hire. Our company adheres to a strict code of conduct and follows all applicable laws and regulations. Any violation of these guidelines may result in legal action and termination of the rental agreement. We prioritize the safety and well-being of our customers and ensure that our vehicles are only used for lawful and ethical purposes.

The hirer will bear all toll taxes/ parking fee. At Sial Travel and Tours, we strive to provide transparent and straightforward pricing. As such, any additional charges incurred during the rental period, such as toll taxes and parking fees, will be the responsibility of the hirer. We recommend that hirers familiarize themselves with the relevant toll and parking regulations in the areas they will be driving in to avoid any surprises.

No, the rates for car rental services provided by Sial Travel and Tours are not inclusive of GST (Goods and Services Tax) and WHT (Withholding Tax). As per the rules of the Government of Pakistan, GST will be charged separately. Therefore, the final billing amount will include the rental charges plus applicable taxes. Our team will provide you with a detailed invoice that clearly specifies the breakdown of charges, including taxes, to ensure transparency and avoid any confusion.

If you plan to take the rental car out of the desired location for an outstation trip, we request you to inform our team at least 24 hours before the scheduled departure. This will ensure that the necessary arrangements are made for tracker activation, which is mandatory for all our rental cars for security reasons. It is important to note that outstation movement without prior notice can result in the cancellation of the rental agreement. Therefore, we advise our renters to inform us in advance to avoid any inconvenience and enjoy a hassle-free trip. Our team is always available to assist you with any queries or concerns you may have.